Here are some of the commonly asked questions aha! Process receives regarding Bridges to Health and Healthcare. If you don’t see your question/answer here or still need more information, please call us at (800) 424-9484 or send in your question by clicking here.

What is Bridges to Health and Healthcare?
  • Bridges to Health and Healthcare is the process of applying Bridges Out of Poverty ideas and constructs to medical systems and public health. Bridges Out of Poverty is the only training program to apply the lens of socioeconomic class to help address issues such as preventable hospital readmissions, emergency room overuse, and treatment noncompliance while improving quality of care and the health of the community.
What are the goals of Bridges to Health and Healthcare?
  • The goals of Bridges to Health and Healthcare are twofold:
    1. To reduce population health inequities by using collective impact strategies to improve community environments, including but not limited to enhancing neighborhoods, reducing barriers to transitioning out of poverty, and strengthening social cohesion within a community.
    2. To reduce healthcare inequities in access, availability, and quality as they pertain to groups for whom the standard design of healthcare services may be ineffective and inappropriate.
What is the proof that Bridges to Health and Healthcare works?
  • Healthcare providers in the U.S. have developed Bridges to Health and Healthcare strategies to increase the quality of healthcare while decreasing cost. These health centers have made the business case for Bridges to Health and Healthcare: Bridges, combined with other approaches developed to meet the requirements of the Affordable Care Act, has a positive effect on the following:
    • Increased patient participation
    • Decreased no-shows
    • Increased treatment compliance
    • Increased preventive care compliance
    • Decreased use of emergency department for primary care
What is a good example of the application of Bridges to Health and Healthcare in a medical system?
  • A good example is the experience of Ellis Medical, Schenectady, NY. Ellis uses Bridges constructs to make significant changes in approaches to serving low-income patients. Results:
    • Ellis improved standing in the Robert Wood Johnson Foundation ranking of healthiest counties in New York for three consecutive years.
    • The percentage of uninsured patients treated at Ellis Health Center Emergency Department declined from 20% to 18% as the hospital enrolled more patients in Medicaid.
    • The patient volume at Ellis primary care clinics increased 25% over two years as more patients visited the clinics rather than the Emergency Department.
    • More than 340 people without primary care physicians established care at the Ellis Family Health Center.
    • Read more on our Healthcare Results and Best Practices page.
How does Bridges to Health and Healthcare impact health outcomes and goals?
  • Bridges to Health and Healthcare impacts health outcomes and goals through the potential for a decrease in unnecessary readmissions and an increase in patient satisfaction,
How does Bridges to Health and Healthcare work?
  1. The foundational Bridges Out of Poverty concepts help health professionals understand the concrete experience of individuals in poverty within the community.
  2. This concrete experience in the environment of poverty leads to collective perceptions and perspectives among low-income groups, depending on the length of time spent in the poverty environment and the depth of the environment.
  3. Most health systems and services are designed from a middle class perspective, which has a negative impact on health outcomes and cost when it is applied to lower-income populations.
  4. Bridges strategies impact healthcare on three levels to improve access, availability, quality and cost: the individual level, by improving staff interpersonal skills and patient relations; the institutional level, by stimulating the restructuring of service designs and other enhancements to address the needs of low-income populations; and the community level, by facilitating stronger and more extensive collaborations to address public health concerns and the causes of poverty.
Can Bridges to Health and Healthcare assist systems in meeting the new reimbursement standards of the Affordable Care Act?
  • Bridges to Health and Healthcare is an economic class model which provides individuals, institutions, and community with a shared language, shared understanding of poverty, and shared approach to creating a healthier community.  It has a solid history of helping systems meet systemic challenges effectively and quickly.
  • Bridges helps medical and public health systems meet the following systemic challenges:
    1. Medical systems will be held to new standards in terms of Medicare and Medicaid reimbursement.
    2. Public health systems and medical systems will be working more closely together to provide quality care at lower costs.
    3. Institutions and communities will need to assess and reassess the conditions within the community for potential joint initiatives to improve health.
    4. Collective impact strategies that include common goals and assessments and involve every community sector will be the new focus.
    5. Institutions are now designing new structures to enhance quality and reduce cost.
    6. Understanding and successfully engaging individuals who do not identify with the standard social norms is critical to the success of the community and institutions involved.
    7. New inter-institutional collaborations will be needed to address complex health system issues involving multiple organizations.
What is the Bridges bottom line?
  • Bridges to Health and Healthcare can be used along with other tools and strategies to assist health professionals in designing services that will be effective for patients in poverty, as well as those from other economic classes. It is a cost-effective and budget-neutral strategy to improving health quality and cost.


Scheduling a Workshop FAQs

How can I schedule a Bridges consultant to present a workshop at my organization or in my community? 
  • Please call one of our Professional Development Account Representatives at (800) 424-9484.  Choose menu option 4.
  • Complete this online request and one of our Account Representatives will contact you within one business day.
Do your consultants only do full-day workshops? 
  • No, we can adapt our trainings to meet your specific needs, including time frames. Our standard workshop day is 8:30am-3:30pm with an hour and a half for lunch and two 15 minute breaks. We can also provide shorter sessions (i.e. Keynote, Breakout, 1-2 hour overview, half-day workshops).
Do you have any consultants in my area?
  • Please check out our consultant bios or call a Professional Development Account Representatives at (800) 424-9484 and choose menu option 4.
Are we required to purchase books for our workshop?
  • Most of our workshops do not require a book purchase, but some do require participants to have a specific book or workbook to receive the full benefit of the training. Some workshops do not require materials to be purchased, but do have optional books and/or workbooks that are recommended to increase understanding of workshop participants.
How many participants can we have in our workshop?
  • For most of our workshops, you can have as many participants as you can seat comfortably in the meeting room. We have a few trainings that do have a maximum number of participants due to the hands-on nature of the training. Please check with your Account Representative about the specific workshop you are interested in.
What workshop should I start with?
Are there prerequisites for the workshops?


Orders FAQs

I am tax exempt, but the online store is charging me tax.
  • Please fax your tax exempt form to (281) 426-8705 or email to store@ahaprocess.com and your tax will be refunded the next business day. If you prefer to place the order on the phone, please call our office at (800) 424-9484 and choose menu option 3.
I need to return a book that I ordered from you.  What do I need to do?
  • Please call our office at (800) 424-9484 and choose menu option 6.
What is your return policy?